Customer Service Speaker Maxim Nedyakin

Clients don't leave only because of price: they are put off by formal responses, indifference and service that doesn't take real expectations into account. Maxim Nedyakin helps build customer experience through an engaged team and clear management decisions.

Maxim Nedyakin is the author of the books 'Sincere Service' and 'Exceeding Expectations', co-author of Moscow Government projects in the field of customer and patient orientation. He was a member of the board of directors of the 'Uyuterra' chain, was a co-owner of the SPAR retail chain, and is a member of the public council of the Moscow Department of Health.

His speeches cover customer service, leadership and management, retail, the impact of the human factor and the service environment. The programs include sincere service for engaged employees, sales without pressure and approaches that help work with clients over the long term.

Maxim speaks in the format of a report, master class, training and moderation. Suitable for conferences on service, retail, medicine and corporate culture, as well as for training teams working with clients. Moscow, travel to other cities and online is possible.

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