Speaker on customer service Olga Guseva

Clients leave not only because of price: the reason is often inconsistent service, weak feedback handling, and the absence of an overall customer experience strategy. Olga Guseva helps heads of service and marketing build a systematic approach to customer experience.

Olga Guseva is a managing partner of the consulting company Integria, the official representative of the International Association of Customer Experience Professionals in Russia. She is a certified specialist and trainer of this association, a member of its European board, a candidate of economic sciences, MBA. Co-author of the books in the 'Customer Experience' series, judge of international competitions in the field of customer experience.

The programs include customer service, creating a customer experience strategy, measuring customer-centricity and developing team competencies. Olga conducts master classes, trainings and strategic sessions, including an international certification program in Russian.

The event can be arranged in Saint Petersburg, with travel to other cities or online. The formats are suitable for a conference, forum, corporate training, strategy session, and an off-site team event. Olga also speaks for heads of customer experience, service, and marketing.

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