Customer Service Speaker Sergey Mamchenko

Clients don't leave because of price alone: their decision is influenced by response speed, clarity of communication, and how the team handles requests. If service depends on individual employees and sales and support operate separately, Sergey Mamchenko will help unpack this connection using practical examples.

Sergey Mamchenko is a business trainer and consultant in customer service and sales with over 20 years of experience. Since 2013, he has conducted more than 700 corporate and open events for over 55 thousand participants, trained service and sales teams, and consulted owners and executives.

The programs include fundamentals of customer service, a 'Russian view' on working with clients, sales, leadership, and management. Sergey conducts management seminars and simulations for executives, service audits, and moderates conferences for executives. He has spoken at FestQuali Latam 2023 in Guadalajara, the MIKS forum in Kazan, the Arctic Forum, and industry conferences.

The presentation can be held in Moscow, with travel to other cities, or online. Available formats include a keynote, master class, training, moderation, and online streams for client managers — for corporate learning, a forum, a conference, a strategy session, or an off-site team event.

Leave your number — we will check available dates, agree on the topic of the presentation, and quote the fee.