Customer Service Speaker Tatyana Kibiryova

Customer service loses quality when standards exist only on paper, employees do not understand their role, and the housekeeping department operates without a clear system. Tatiana Kibiryova helps build service through training, corporate culture and team management.

Tatyana is a certified business trainer and consultant with 35 years of experience in the hospitality industry. She has worked at Marriott, Hilton, Cosmos, and Baltschug Kempinski, and participated in the opening of Marriott hotels in Ireland, Portugal, and Moscow. She founded the educational platform REAL SKILLS, organized about 150 events, and trained over 6,500 employees.

The audience will explore service and cleanliness standards, training for housekeepers and supervisors, optimization of the housekeeping department, development of HR practices, and corporate culture. Tatyana gives presentations, conducts master classes and trainings, and moderates business discussions. She also shares her practices at industry forums and online events.

Tatiana speaks in Moscow, travels to other cities and works online. She is invited to conferences and forums, strategic sessions, corporate training and off-site team events. Her professional roles include permanent jury member of the Russian Hospitality Awards and member of the International Executive Housekeepers Association IEHA.

Leave your number — we will check available dates, agree on the topic of the presentation, and quote the fee.