Customer Service Speaker Vitaly Antoshchenko

Clients don't leave because of price alone: irritation, complex requests and failed negotiations quickly undermine trust in a company. Vitaly Antoshchenko helps executives and teams build service, manage conflicts and turn customer work into a clear system.

Vitaly Antoshchenko is a business trainer, speaker on customer service, leadership and management. In 1993, he founded the United Consulting Group in Saint Petersburg and has been leading it ever since. Since 2009, he has developed more than 30 proprietary courses and conducted over 200 seminars and trainings for owners, executives and managers.

In his speeches, Vitaly covers customer service, positive management, leadership, negotiations and conflict management. The audience receives a practical breakdown of the programs 'Wow Service', 'Angry Client, I Love You', 'Conflict Management' and 'The Power of Authority'. Vitaly is the author of books on service, the strong person and power, as well as the leader of the popular vote of the 'Business Book of the Year in Russia' award in 2016 and 2017.

Vitaly speaks in Saint Petersburg, travels to other cities and holds online events. A keynote, master class, training and lecture are available for a conference, forum, strategic session, corporate training or off-site team event.

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