Customer service speaker Yulia Fandyushina

When employees communicate with guests by template, miss additional sales, and fail to see the customer journey as a whole, service starts working against the business. Yulia Fandyushina helps build service and sales so that the team understands the guest's expectations and makes every contact count.

Yulia is the founder and lead business trainer at HoReCa Training. She has 23 years of experience in hospitality in Russia and abroad: Radisson Blu Scandinavia Hotel in Oslo, Grand Hotel Europe, Domina St Petersburg, Andersen Hotel and other companies in the industry. She has been training and developing managers for seven years.

During the presentation, you can discuss sales of the front office and accommodation service, telephone reservations, additional sales, the guest journey, and the quality of external and internal service. Yulia also conducts training on management by OKR and facilitates strategic sessions for hotel teams.

Yulia speaks in the format of a keynote, master class, training, and facilitation. She works in St. Petersburg, travels to other cities, and conducts online events for teams and executives.

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